Are you going to try the outsourcing road? Good for you and your brand! Outsourcing is a great way to be more effective and efficient at your work.
For those who aren’t familiar, outsourcing is the business process your organization get into when you delegate certain jobs or tasks to groups outside yours. You let another person or group take over some tasks without disturbing the overall operations of your team.
This usually happens when a group is expanding, visions are changing – when you or your team can no longer handle all the responsibilities that needs to be done to keep the brand running efficiently.
Philippines is one of the top in mind when outsourcing is mentioned. Why is this so? Why is outsourcing commonly associated in The Philippines. Here’s why:
Outsourcing Background – In the early years of 2000, there was a business process outsourcing (BPO) boom in the country. It was a relatively new industry that time and it provided jobs for thousands of the citizens.
More international clients would soon outsource part of their operations to the country. This includes outsourcing transcription service online, data management and processing, technical support as well as outsource customer services. With the BPO boom, more of the Filipinos became familiar of the job process. Soon enough, Philippines became of the top choices for outsourcing.
Extensive Experience – Because of the BPO history, the Filipinos were able to gain extensive knowledge and experience in outsourced jobs. The familiarity of the process and years in training, enabled them to be one of the best in their field.
They were trained in different fields and this enabled companies to function efficiently even if some of the functions were done offshore.
BPO Philippines has proven that a company doesn’t have to have all their operations done in the same zip code or country code. Work can still be done even though it’s done in a separate site or sometimes even in a different time zone.
Flexibility – The BPO industry won’t last that long in the Philippines if they aren’t resilient and adaptable. It’s a highly dynamic industry. It’s a field where there can be a lot of changes because it is driven by technology.
And in outsourcing, clients may change, accounts may change. Anybody who is in outsourcing knows that they have to constantly adapt. There’s no room for resisting change in this industry.
If you can’t keep up with the times, refuse to learn what’s new, you’ll never survive in the industry. It’s one of the reasons why this industry is thriving in the country, the ability of the Filipinos to be flexible.